Comcast, I hate you.
I really despise Comcast. Two weeks ago, we decided that we were tired of what they charge…...
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Category: Customer Service
Another awesome tool I use: Infusionsoft
About a year ago, I began using a very unique marketing platform called Infusionsoft. Infusionsoft...
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My favorite web hosting company
Ok, I’ve been dealing with web hosting companies since 1997 when I created my first website....
Read MoreFedEx deals well with a really bad situation
So, about three days ago, a video was posted to YouTube showing a FedEx employee casually tossing someone’s delivery (a computer monitor) over a fence. It is pretty impressive how care-free this guy seems to be. The...
Read MoreAre your domains on GoDaddy? If so, are they still your domains?
Over the years I’ve heard many stories that have made me too afraid to ever use GoDaddy to manage my domain name registration. Here is yet another. It is likely that you’ll ever run into problems with any registrar,...
Read MoreHow a receipt can teach you about your business
Here is a great post from the makers of Thesis, a highly advanced WordPress theme. It talks about how a receipt highlights the fact that most business owners never look at their operations from the most important vantage…...
Read MoreiPhone/Android App Idea: Grocery Comparison
Imagine you own a grocery store and one of the biggest advantages to your customers is the fact that you have the lowest prices. From a customer’s point of view, it isn’t a simple task to quickly compare prices...
Read MoreImportance of consistency in everything
This morning on my ride to work I had an anomaly. It was at the first stop light I stoped at. the light turned green, I pulled the clutch lever, pushed down on the shifter with my left foot and there it was… Normally when...
Read MoreDentistry in Public Relations
My RSS reader had let itself get a bit full and as I was skimming titles… then I see one on Seth Godin’s Blog labeled “My tooth doesn’t hurt”. I stopped at this one. Seth talks about how when your...
Read MoreWhat is human interaction worth?
This morning I stopped in for a bite to eat at the local Hardee’s. I know, not really good for you, but I wanted a biscuit. I walked in ready to do the usual fast-food routine: Wait in a short line, give my order, give...
Read MoreTwitter as a customer service tool?
OK, so many of us have heard about what Frank Elaison (@comcastcares) of Comcast’s Customer Outreach has done with twitter. If you haven’t, I’ll give you the abbreviated version: In April of this year, Michael...
Read MoreRaving employees
On the ride to work this morning, a few thoughts that had been bumbling about in my mind came together into something rather cohesive. If a company wants raving fans / customers, they likely need raving employees. Think about...
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