So, about three days ago, a video was posted to YouTube showing a FedEx employee casually tossing someone’s delivery (a computer monitor) over a fence. It is pretty impressive how care-free this guy seems to be. The monitor was in-fact broken as a result. In three days, this video has received well over 4 million [...]
Customer Service
Are your domains on GoDaddy? If so, are they still your domains?
Over the years I’ve heard many stories that have made me too afraid to ever use GoDaddy to manage my domain name registration. Here is yet another. It is likely that you’ll ever run into problems with any registrar, but it seems that Godaddy has more than it’s share of complaints. http://css-tricks.com/15377-this-sites-domain-is-stolen/
How a receipt can teach you about your business
Here is a great post from the makers of Thesis, a highly advanced WordPress theme. It talks about how a receipt highlights the fact that most business owners never look at their operations from the most important vantage… that of the customer. http://diythemes.com/thesis/credit-card-business/
iPhone/Android App Idea: Grocery Comparison
Imagine you own a grocery store and one of the biggest advantages to your customers is the fact that you have the lowest prices. From a customer’s point of view, it isn’t a simple task to quickly compare prices between stores. It is time-consuming and often the stores don’t carry the same items. Many stores [...]
Importance of consistency in everything
This morning on my ride to work I had an anomaly. It was at the first stop light I stoped at. the light turned green, I pulled the clutch lever, pushed down on the shifter with my left foot and there it was… Normally when I shift into first, it sort of “clunks” into gear. [...]
Dentistry in Public Relations
My RSS reader had let itself get a bit full and as I was skimming titles… then I see one on Seth Godin’s Blog labeled “My tooth doesn’t hurt“. I stopped at this one. Seth talks about how when your tooth doesn’t hurt, which I hope is most of the time, you aren’t looking for [...]
What is human interaction worth?
This morning I stopped in for a bite to eat at the local Hardee’s. I know, not really good for you, but I wanted a biscuit. I walked in ready to do the usual fast-food routine: Wait in a short line, give my order, give them a few bucks, wait a few minutes and then [...]
Twitter as a customer service tool?
OK, so many of us have heard about what Frank Elaison (@comcastcares) of Comcast’s Customer Outreach has done with twitter. If you haven’t, I’ll give you the abbreviated version: In April of this year, Michael Arrington had some issues with Comcast. He was pretty upset and made his frustrations known via his Twitter account (@TechCrunch). [...]